Last updated: 13 October 2026
These terms apply when you ask Movers24 Packers and Movers ("Movers24", "we", "us") for a quote or book any of our services: household and office shifting, car and bike transport, storage, international moving and business cargo. By booking with us, you agree to them. Your written quote is part of these terms, and where the two differ, the written quote applies.
1. Survey and quote
- Every move starts with a free survey, at your home or on a video call.
- Your written quote lists the price, the services included and the agreed dates.
- The price is based on the items, addresses, floors, lift access and services seen or described at the survey. If any of these change, we tell you the revised price before the move goes ahead.
- Prices shown on this website are a guide only. Taxes are extra as applicable.
2. Booking and payment
- A token of 20% of the quoted price confirms your booking and your date.
- The balance is paid as set out in your written quote.
- We accept UPI, debit and credit cards, net banking and cash.
3. Cancellation
If you cancel your booking, we refund the token amount. Please tell us as early as you can, by phone, WhatsApp or email.
4. What we need from you
- Correct addresses, contact numbers and a complete list of items, including anything heavy, fragile or valuable.
- Society or building permissions, lift booking and parking where needed. We can help with gate passes.
- Keep cash, jewellery, important documents and other valuables with you. Please don't pack them in cartons you hand to us.
- You, or someone you trust, should be present at packing, loading and delivery.
5. Items we don't carry
For everyone's safety we don't carry filled gas cylinders, petrol or diesel, explosives or firecrackers, flammable or corrosive chemicals, illegal goods, or perishable food. Sealed dry groceries can travel in labelled cartons.
6. Packing, loading and delivery
- We pack with cartons, bubble wrap, foam sheets and stretch film chosen for each item, and list every item at loading.
- Every shipment gets an LR number. Quote it on our 24×7 helpline or WhatsApp to get an update.
- Most intercity moves are delivered in 3 to 5 days, depending on the distance. Weather, road closures, strikes, permits and other events outside our control can delay delivery. If that happens, we keep you informed.
7. Cars and bikes
We check the vehicle's condition with you at pickup and note it down. Please hand it over with only a little fuel in the tank and without loose personal belongings. Copies of the registration certificate (RC) and vehicle insurance should travel with the vehicle.
8. Transit insurance and claims
- Transit insurance is optional and charged separately. If you choose it, we arrange cover through The New India Assurance, The Oriental Insurance, Reliance General Insurance or HDFC ERGO General Insurance.
- Check your goods at delivery and note any damage on the delivery receipt. Send photos to our helpline on WhatsApp.
- Claims on insured goods are settled under the insurer's policy terms, usually within 7 to 15 days. We help you with the claim from start to finish.
9. Storage
We store goods for periods from 1 month to 10 years. The storage charges, the storage period and delivery from storage are agreed in writing before your goods go in.
10. International moves
We pack goods for export and ship them through carriers such as DHL, Delhivery and DTDC. Customs rules, duties and documents depend on the destination country. We explain what you need, and the carrier's own terms apply to the international part of the journey.
11. Calls from people using our name
We only contact you from the numbers and email address listed on this website. Before you pay anyone who says they are from Movers24, check the quote with our Verify a Quote form.
12. Changes and governing law
We may update these terms from time to time. The version on this page applies to new bookings. These terms are governed by the laws of India.
Contact
Movers24 Packers and Movers, B-Block, E-59, Mansarovar, opposite Seance Tower, Narayan Vihar, Jaipur, Rajasthan 302021. Helplines 80888 88821 and 99509 06907 (24×7). Email movers24ltd@gmail.com.